Location: Manchester
Salary: £21,255
Deadline: 27th Jan 2023

Citizens Advice Manchester is a charity which provides free, independent, confidential and impartial advice. Imagine being able to help and provide support to those clients when things have gone wrong or when they have been treated unfairly as a consumer. This can include problems with: credit and store cards, faulty goods, counterfeit goods, poor service, contracts, builders, rogue traders etc. In the last year alone the Consumer Advice service helped consumers save £124 million pounds and supported 11,338 vulnerable energy clients with referrals to the Extra Help Unit!

If you are friendly, reliable and eager to learn we’ll give you all the training and support you need for a great career! Before you start advising our clients, you’ll receive training in the role. We offer a supportive environment, where our people feel valued and enjoy plenty of opportunities for professional development within our Tier One Advice Service.

Applicants need to be comfortable working in a target driven environment and have a desire to help people. You might be just the person we’re looking for if you have:
– Experience delivering excellent customer service in a contact centre or customer service environment
– A professional manner with good communication skills and the ability to deal confidently and sensitively with members of the public over the phone
– A commitment to equality for all

We can offer you a supportive culture within a charity setting committed to social justice. Because our people always go the extra mile to help our clients, we reward them with an attractive remuneration package with excellent terms and conditions of employment including:
– A Salary of £21,255
– Full-time working week of 37.5 hours (Monday to Friday and no shifts!)
– City Centre location
– Pension and Cycle to Work Scheme
– Health Plan with integrated Employee Assistance Programme
– Generous holiday entitlement of 25 days per year (in addition to bank holidays) rising to a maximum of 30 days with long service

Applicants will be asked to participate in a short telephone interview, if you are successful you’ll be invited to attend an assessment day where you can learn all about the role and our organisation, we’re holding this on Wednesday 1 February 2023.