Company: JD Group

Based in: Manchester, Bury

Salary: Competitive

Opportunity with JD Group as a IT/Admin Support Assistant.

Key Duties/Responsibilities:

• Word process routine correspondence eg. agendas, emails, lists, spreadsheets, etc.
• Organise and coordinate meetings, calendars and bookings as required.
• Monitor and maintain of all IT Support administrative systems within required deadlines.
• Deal with routine enquiries from numerous areas of the business either by person or telephone.
• Communicate effectively with the IT Support management team.
• Collate and chase tasks required from the IT Support management team.
• Collate information for management to perform tasks.
• Photocopy, print, shred and distribute documents as required.
• Assist in producing process documents, presentations, and templates.
• Update tickets within the ITSM tool.
• Evaluating reports and highlighting information to the IT Support management team
• Liaising with stores to gather updates
• Manage their own IT support tickets within the queue (where the work is admin based)
• Managing the service desk calendar
• Manage minutes and actions across the IT Support team

Soft Skills

• Keen eye for detail.
• Organised with a strong ability to prioritise
• Takes pride in own work and that of others in the team.
• Self Motivated.
• Ability to multitask a range of tasks at one time.
• Confident, proactive, calm and organised.
• Thrive within a fast paced environment.
• An eagerness to deliver and improve on ways of working.

Skills/Experience/Knowledge needed:

• Excellent verbal and written communication skills.
• PC literate with excellent knowledge of Microsoft Office.
• Administration experience